FAQ – Rinus’ Art | Collector & Shipping Questions
Welcome to the FAQ section of Rinus’ Art. Here you’ll find answers to the most common questions from collectors and fans — from limited edition prints and open editions, to shipping worldwide and caring for your artwork. Whether you are a seasoned collector or discovering these maps and paintings for the first time, this page is here to guide you through ordering, shipping, and enjoying your art.
Shipping & Delivery
Q: How long does it take to ship an order?
A: Orders are normally shipped within 7–14 days from Sweden. Delivery times vary depending on the carrier and your location. I do my best to make sure even overseas collectors receive their art safely and in good time.
Q: Do you ship to the US?
A: Yes! Most of my collectors are based in the US. Prints are shipped securely from Sweden via PostNord and its partners (such as DHL or UPS). Shipping options balance reliability and affordability so that both collectors and casual fans can order with confidence.
Q: How are prints packaged?
A: Every print is inspected for quality, rolled in protective paper, wrapped in plastic, and shipped in a padded tube. This packaging keeps the art safe whether it’s crossing the street or crossing the ocean.
Payments & Pricing
Q: Which currencies can I pay in?
A: Payments are processed in Swedish Krona (SEK). For convenience, you can view prices in USD or EUR during checkout. This helps international fans estimate costs before purchase.
Q: Are customs fees or taxes included in the price?
A: Customers outside the European Union may be charged additional customs duties or taxes upon delivery. These are not included in the product price or shipping cost. I keep base pricing as fair as possible so collectors everywhere can access the work.
Refunds & Returns
Q: Can I return a print if I change my mind?
A: No. Due to the collectible and limited nature of these artworks, returns are not accepted.
Q: What if my print arrives damaged?
A: If your print is damaged or defective on arrival, contact me with photos and your order number at info@rinus.art. I will arrange a replacement or refund. This ensures you receive the art you expected.
About Rinus & The Studio
Q: Who is Rinus?
A: I am an independent artist based in Sweden, creating works that reflect my lifelong love of Tolkien’s legendarium and the wider world of myth and fantasy. My goal is to make art that inspires both dedicated collectors and fans who are just beginning their journey.
Q: Is Rinus’ Art affiliated with the Tolkien Estate or Middle-earth Enterprises?
A: No. Rinus’ Art is entirely independent and not endorsed by, affiliated with, or associated with the Tolkien Estate or Middle-earth Enterprises. My work is fan art, created out of passion and respect.